Review Policy

Reviews help users compare accountant profiles alongside services, location, qualifications, response expectations, pricing approach, and profile detail. A review is one signal in a broader comparison process and should not be treated as a complete assessment of whether a firm is right for a specific tax, accounting, or compliance need.

We may moderate reviews to reduce spam, abusive language, conflicts of interest, impersonation, irrelevant content, duplicate submissions, or reviews that appear to be submitted by competitors or people without a genuine client experience.

We do not remove a review simply because it is negative. Where a review raises factual issues, we may request more information from the reviewer, the firm, or both parties before deciding whether to publish, edit, reject, or flag the review.

Useful reviews describe the type of accounting support received, the business type, communication quality, clarity of pricing, deadlines, software support, and whether the firm explained responsibilities clearly. Reviews should avoid sharing private tax details, confidential documents, or personal information about other people.

Accountancy firms can report reviews they believe are fake, abusive, conflicted, or factually misleading. Users can also ask us to remove or update their own review. We assess reports case by case and may keep, edit, flag, or remove content depending on the evidence available.